Interest-Based Problem Solving Pilots:
Yale University Health Services
Pilot programs are being developed in two departments (Yale University Library and Yale University Health Services) to seize opportunities to make a better workplace and resolve internal conflicts creatively before they turn into larger problems requiring the formal grievance procedure.
Phase |
Status |
| Phase 1: Charter | September 2008: The Health Services JDC chartered a task force to design an alternative dispute resolution process for the department. |
| Phase 2: Kickoff | December 2008: The task force was kicked off and began an education process to look at different dispute resolution models. |
| Phase 3: Design/Recommendation | January - October 2009: Interest Based Problem Solving was selected and the task force designed a model applicable for the University Health Services. This model was approved by the Joint Departmental Steering Committee in September 2009. |
| Phase 4: Implementation Planning | October - January 2010: Plans for implementation and measurements were developed by the task force. |
| Phase 5: Training/Launch | January - February 2010: Training was provided to two pilot departments by Best Practices Facilitators for 26 employees at the University Health Services. This represented 10 percent of the staff and included managers, C&Ts and union stewards within the pilot departments. |
| Phase 6: Project Summary | Anticipated - February 2011 |
Charter
- To develop your department’s approach to the tasks outlined below, and to share that approach with the Initiative Steering Committee for its learning, input and guidance.
- To design a proposed Alternative Dispute Resolution Pilot (ADR) system that you think would work effectively in Yale Health Services (YHS).
- To share and discuss your proposal with the Initiative Steering Committee (and other stakeholders) prior to implementation.The purpose of this sharing is not to obtain permission, but together to grapple with potential system-wide implications of the proposal you have developed. The union and management sponsors of your department’s ADR pilot would be invited to participate as well.
- To modify, refine, and implement your proposed ADR system in YHS, as a pilot, with a plan for how to measure the impact of your proposal.
- To share your experiences of the pilots (what worked / what didn’t / recommendations for the future) with the Initiative Steering Committee and other stakeholders for potential application to other specific areas and/or system-wide. (The ADR system developed for your department may need to be modified for final implementation.)
Project team members
| Judy Madeux | Deputy Director |
| Adam Marchand | Union Organizer, Local 34 |
| Sandy Dinneen | Associate Director Human Resources |
| Ramsey Augustadt | Project Manager |
| Bob Roach | Manager Building Services |
| Naida McKelvey | Member Services Representative, Local 34 |
| Marilyn Young | Senior Administrative Assistant, Local 34 |
| Mary Thigpen | MA Urgent Care, Local 34 |
| Nanci Fortgang | Manager Adult Medicine |
| Charmaine Rohde | Union Organizer, Local 34 |
| Michele Potter | Best Practices |
| Lorraine Skibitcky | Best Practices |
| Gary Bergel | Restructuring Associates Inc. |
Leadership and Support Team
| Judy Madeux | Deputy Director |
| Sharon Schmidt | Associate Director, Clinical Services |
| Sandy Dinneen | Associate Director, Human Resources |
| Charmaine Rohde | Union Organizer, Local 34 |
| Mary Thigpen | MA Urgent Care, Local 34 |
| Craig Bartimole | Building Services, Local 34 |
| Ramsey Augustadt | Project Manager |
| Michele Potter | Best Practices Facilitator |
| Lorraine Skibitcky | Best Practices Facilitator |
Last Updated: July 26, 2011 (map).
