Office of the Controller

Office of the Controller

FrontierMEDEX Travel Assistance Program

New Name--Same program and benefits!

In 2011, MEDEX Global Solutions and Exploration Logistics merged to form a new company: Frontier MEDEX Group. Frontier MEDEX will continue to provide the same service and benefits to Yale members.

Have an emergency?
Call FrontierMEDEX at 1–410–453–6330 if you do not have the country–specific number.

University Travel Resources

Checklists & Guidelines

The Yale and the World Website contains valuable travel resources including an emergency travel plan, safety tips, checklists and guidelines for travelers and group leaders traveling abroad.

Register Your Travel With The Office of The Secretary

If you are traveling outside of the United States, please take a few minutes to complete the emergency travel and contact form. The information you provide will be used by the Office of the Secretary to reach you in the event of an emergency.

FrontierMEDEX Travel Assistance and Online Member Center

Yale students and current University employees are automatically enrolled in FrontierMEDEX Travel Assistance and entitled access to the FrontierMEDEX Online Member Center.

What exactly is FrontierMEDEX Travel Assistance?

  • FrontierMEDEX provides International and Domestic emergency medical, security and travel assistance services any where in the world.
  • 24/7/365 multilingual assistance.
  • Coverage applies to business and personal travel 100 miles or more away from your permanent residence.
  • FrontierMEDEX is not health insurance and should not be confused with member enrollment at University Health Services.
  • While traveling, your FrontierMEDEX ID card is your key to travel security. To contact MEDEX, simply call collect, or use the toll–free in country numbers listed on the ID card.
  • Certain coverage terms, conditions and exclusions apply and should be understood prior to travel as described in the FrontierMEDEX SECURE Program Description Guide.

Who is eligible for this benefit?

Yale University provides FrontierMEDEX Travel Assistance at no cost to all students, and current University employees (members) while traveling on University business or for pleasure.

What type of services does FrontierMEDEX provide?

Services Paid for by FrontierMEDEX

  • Emergency Medical Evacuation & Repatriation
    • Medically Supervised Return
    • Repatriation of Mortal Remains
    • Travel Assistance for Dependent ChildrenTravel Assistance for Companion if Member is Hospitalized When Traveling Alone
  • Emergency Political & Security Transportation
    • Political Evacuation Transportation After Security or Political Evacuation
    • Security Evacuation Transportation After Security or Political
    • Evacuation

Other Services

  • Medical Assistance Services
    • Worldwide Medical and Dental Referrals
    • Monitoring of Treatment
    • Facilitation of Hospital Payment
    • Transfer of Insurance Information to Medical Providers
    • Coordination of Medication, Vaccine and Blood Transfers
    • Assistance in the Replacement of Corrective Lenses and Medical Devices
    • Dispatch of Doctors and Specialists
    • Medical Records Transfer
    • Continuous Updates to Family, Home Physician, and Employer (or School)
    • Hotel Arrangements for Convalescence
  • Travel Assistance Services
    • Pre–travel Information
    • Emergency travel Arrangements
    • Transfer of Funds
    • Assistance in the Replacement of Lost or Stolen Travel Documents
    • Legal Referrals
    • Translation services
    • Message Transmittals
    • Emergency Pet Housing and/or Pet Return
  • Personal Security Services
    • Real–time Security Intelligence
    • Referrals to specialized Security Providers
    • Crisis Management/Evacuation Planning

FrontierMEDEX Online Member Center

Yale students and current University employees are automatically enrolled in MEDEX and entitled access to the MEDEX Online Member Center.

Member Center Highlights Include…

  • FrontierMEDEX 360°m Global Medical Monitor
    • Destination specific Health Information on medical care, diseases and health risks, immunizations, emergency services, hospital care & locations, and more.
    • Worldwide Medical Alerts and a Medical Rating System lets you quickly evaluate the health care situation in any country.
  • Travel & Security Information
    • Search by City/Country in the Travel & Security section for detailed World Watch reports with real time status information.
    • View specifics about culture, transportation, currency, entry/exit requirements, weather and more by using additional World Watch features in the Travel & Security section.
    • Links to currency converters, language translators and flight information.
    • Travel Articles, including “Travel Tips for Women” and “What If I Lose My Passport?”
    • Check the World Watch Country Threat Ratings and thegovernment’s Crisis and Warning List to see the current key issues.
    • Navigate to a destination via a World Map to find local hospitals, embassies, airports, museums and other points of interest including ATM locations.
    • Link to the U.S. State Department Warnings as well as links to other foreign government sites.
    • Go to Hot Spots for a daily update of critical global events.
    • Link to the Global Monitoring page for real–time World Watch intelligence on events as they unfoldLocate a provider or facilityusing the Hospital/Doctor/finder tool.

Can I add dependents?

FrontierMedex coverage is automatically extended to the spouses and legal dependents, (including same sex partners eligible for other University benefits), of University students and current employees whenever they travel together.

Coverage for dependents not traveling with you

To obtain coverage for dependents who are planning to travel independently, University members may contact FrontierMEDEX directly from their Yale.edu email address to request enrollment. The rate is $6.00 per month and includes a personalized ID card issued by FrontierMEDEX.

Contact Diana Winslow, at dwinslow@medexassist.com.

What about non–Yale chaperones, volunteers or guides traveling with a University sponsored program?

“Small Group” coverage is available for non–Yale affiliates who intend to travel with a University sponsored group. The current rate for "Small Group" participants is $6.00 per month.

“Small Group” enrollment roster & directions.

Graduating Students

FrontierMEDEX coverage will continue through August 31st following graduation.

For students traveling after graduation due to the award of a Yale sponsored grant or fellowship, coverage will continue at no cost for the duration of the award. Award administrators are to notify FrontierMEDEX of these students using the “Small Group” enrollment roster.

“Small Group” enrollment roster & directions.

Useful Links

FrontierMEDEX ID cards are available at the following locations

Central Campus

  • Risk Management
    2 Whitney Ave (WGS) 6th Floor
    203–432–0140
  • Yale Travel Services
    55 Whitney Avenue, Suite 445
    203–432–8539
  • Yale Travel Clinic HSC
    55 Lock Street
    203–432–0093
  • Benefits Office
    221 Whitney Avenue
    203–432–5550

 

For information on Yale’s FrontierMEDEX program, please contact Marjorie Lemmon at 432–0140, or marjorie.lemmon@yale.edu

 

Yale Links

Last Updated: January 5, 2012 (ml).