FY 2002 Needs Assessment

The Distributed Users Committee (DUCs) provide an institutional view of end-user issues to university leadership on matters concerning systems, applications, reporting and business process in Finance, HR, Procurement, Reporting, Facilities, Student Systems and sosme Provostial systems including faculty appointments. They conducted a needs assessment in November 2001 by asking each business office:

“What are the two or three things (policies, procedures, processes, applications, etc.) that are most difficult and/or time-consuming for you and others in your department to deal with in carrying out your work and why.”

Three hundred and forty four items made the list. Similar issues were combined to reach a final list of 193 issues. Work has continued since then to address these issues and concerns. The matrix is a working document for the DUCs, continually updated as the status of an item changes.

Issues have not been revisited, once addressed. If the original solution does not fully address the issue, it is expected that the issue will resurface in a future needs assessment.

Matrix Key

• The orientation is column-based (shading enforces that orientation)
• The columns represent a time line of sorts
• The original issues raised by end users are in plain type
• Each issue was assigned a tracking number, indicated in parentheses in plain type
• Like issues were grouped to avoid redundancy
• Multiple numbers in parentheses indicates that the issue was raised by more than one group of end users
• Issues have been categorized into functional areas
• Issues may be repeated in more than one functional area if they cross functional lines of responsibility
• Process Owners gave short responses to each issue, indicated in bold face, in late FY 02Updates to issues that remain outstanding have been added in italics.

Matrix Summary

• Town Meeting Handout Updated December 2003
• Town Meeting Handout Updated December 2003 by Process Owner