FOCUS: Feedback and Ongoing Coaching for University Success

FOCUS is Yale's annual performance review process for staff. It follows a specific performance management cycle. To take a walk through the cycle yourself, access the new FOCUS e-Learning tool, which contains valuable tips and techniques that you may want to include in your written and verbal assessments with your staff members.

The performance management cycle includes feedback and ongoing coaching, which benefits individuals, departments, and the University in a variety of ways by:

• Improving communication between supervisors and employees
• Facilitating the development of clear expectations and performance standards
• Providing feedback to staff about how they have performed
• Focusing employees on their development efforts

These benefits lead to a deepened commitment from staff to organizational goals and are an excellent way for employees to feel better about their jobs and careers. Getting FOCUSed helps individuals meet their own goals as well as department goals more effectively.