C&T Generic Job Description
Secretary I
Grade A
Representative Duties:
- Cleans and maintains assigned areas.
- Vacuums and dusts floors and furniture.
- Polishes furniture, ornamental hardware and silverware.
- Changes linens and makes beds.
- Answers the telephone. Greets and screens visitors.
- Serves meals and refreshments.
- Washes dishes and cooking utensils.
- Purchases food and household supplies.
- Plans, prepares and cooks meals.
- May oversee the activities of children in the absence of their parents.
- May oversee and instruct others for special functions.
- May receive and disburse cash. May issue and obtain receipts.
- Performs additional functions incidental to service activities.
Family: Service
Job Code: 662 Date: 8/94
The job duties listed above are representative and characteristic of the duties required and the level of the work performed in the job title. The duties will vary from incumbent to incumbent in the job title.
Yale University Clerical and Technical Job Description
Job: 662 Service Assistant Grade A
Required Knowledge:
- General knowledge, high school level.
Required Skills:
- Understands short notes, basic written instructions and forms.
- Occasional use of machines that require little training to operate.
Office and Administrative Skills:
- Schedules appointments in allotted times.
- Refers callers and visitors to the appropriate individual.
Experience, Education and Formal Training:
- Little or no work experience and a high school level education, or an equivalent combination of experience and education.
Complexity and Organization:
- Limited variety of job tasks requiring coordinating steps/procedures.
- Occasionally coordinates or organizes the work of others.
Interpersonal Relations:
- Some involvement outside immediate work unit.
- Offers basic information
or provides assistance on general matters.
Understands and conveys simple messages and instructions verbally.
Supervisory Guidelines:
- Work is subject to general review on an occasional basis.
- Supervisor and
incumbent plan, assign, and schedule work jointly.
Instruction provided only in new situations, methods, procedures that are no clearly related to existing tasks and duties.
Independent Judgment:
- Established procedures/policies govern most work situations.
- Little opportunity to exercise independent judgment or initiative.
- Problems solved by using established procedures.
Leadership Responsibility:
- Occasionally provides general orientation to routine procedures/policies.
- Sometimes distributes and monitors work.
Impact and Consequence of Error:
- Work affects only immediate work unit.
- Errors are not difficult to recognize and correct and only affect own work.
Working Conditions:
- Slight possibility of safety risks.
- Occasional conflicting demands, time pressures, deadlines, or emergencies.
- Some sustained concentration.
- Some physical effort or dexterity.
Example 1
Service Assistant
I (662)
Salary: A
General purpose:
Perform daily housekeeping services throughout the Center providing a clean, sanitary, safe and pleasant environment for patients, staff and visitors.
Essential duties:
Clean assigned areas in accordance with infection control policies. Cleaning tasks will include waiting rooms, patient areas, bathrooms, offices, medical equipment, utility rooms, and other areas or equipment needed to maintain a clean and safe environment for the delivery of health care.
Sort clean laundry and maintain laundry supply within assigned area.
Remove trash as needed, handle soiled laundry for pick-up by laundry service.
Communicate with staff to insure that departmental cleaning needs are met.
Check assigned areas for needed repairs and maintenance; report these needs to appropriate party and follow up to assure completion.
Maintain logs of water and refrigerator temperatures in compliance with state codes.
Maintain supply levels as required.
Experience and training:
Little or no work
experience and a high school level education, or an equivalent combination
of experience and education.
PREFERRED: Knowledge of hospital cleaning and infection control practices.
Skills and abilities:
Good customer service skills.
Ability to work well with a variety of different personalities.
Ability to be on your feet for long periods.
Demonstrated good attendance.
Example 2
Service Assistant
I (662)
Salary: A
General purpose:
Service Assistant
in the Chaplain's Residence.
Essential duties of position:
- Clean and maintain assigned areas.
- Vacuum and dust floors and furniture.
- Polish furniture, ornamental hardware and silverware.
- Change lines and makes beds.
- Do Laundry.
- Greet and screen visitors.
- Occasionally assist with serving meals and refreshments.
- Wash dishes and cooking utensils.
- Purchase food and household supplies as needed.
- Plan, prepare and cook meals.
- May oversee and instruct others for special occasions.
- May issue and obtain receipts.
- Perform additional functions incidental to service activities.
Experience and training:
Little or no work experience
and a high school level education, or an equivalent combination of experience
and education.
Skills and abilities
One year experience;
prompt, good attendance.
