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Network connections
Description
ITS is responsible for the design, installation and operation of the Yale network. The campus network provides access to a variety of computing and information services. Additionally, ITS researches, documents and implements different secure connection strategies including, traditional Ethernet jacks, wireless connections, remote access, VPN and much more.
Network services include:
- unlimited devices connected to the network and IP addresses*
- an email account
- virus protection
- access to University networked applications (OVID, Orbis, and other library databases and journals; administrative applications including Oracle core applications for financial systems, human resource systems and procurement systems)
- Internet access
*IP addresses are assigned at the time of installation. Only ITS technicians may set up Windows devices with new IP addresses, because these computers require special, restricted permissions to install on the network.
Eligibility
On-campus connections
Anyone located in areas that are accessible to the Ethernet network and have a Macintosh or PC-compatible computer that meet ITS standards are eligible to receive network services. Connectivity for departmental LANS is also available.
Off-campus Connections
Yale University does not offer high-speed Internet access. If you obtain Internet service from one of the outside providers in the area, you will need to customize your computer for access to University restricted resources and services. For further information, please see the off-campus access web page.
Support
ITS provides support for network services including Help Desk services, ID creation/maintenance and desktop technical support. It does not include on-site technical support except for the initial installation and to correct network failures. Each department is assigned to a single team of technicians for service to assure consistency of service and familiarity with client computing needs and environments. Any changes to network services will be posted.
Support Limitations
The following factors may limit support:
- Availability of expertise within the unit (e.g. hardware repair, operating systems)
- Computers that are desktop clones, home PC models or fall below our minimum recommendations
- Problems that cannot be resolved after being escalated to the highest technical level within ITS
- A request whose magnitude jeopardizes our ability to meet the 1-week/24-hour turnaround time commitment
- Support will not be guaranteed on computers that do not meet our minimum standards
Faculty & Staff
Contact your local support provider.
Students
- Central Campus: College Computing Assistants will provide the first line of support. They will attempt to resolve laptop problems and will report network failures or performance issues to ITS Data Network Operations (DNO). DNO will resolve such problems as soon as possible with the caveats that any simultaneous problems with the wired network will take precedence and we may need or want to perform extended testing before returning the network to service.
- Medical Campus: Please see our information for medical campus students regarding NetIDs and connecting to the Yale network.
Order or change service
Faculty & Staff
To order, change, relocate, or remove service:
- START (Central Campus)
- Computing Request Form (Medical Campus)
Students
- Main Campus: Data networking in the Residential Colleges, Old Campus and Graduate Student Housing is maintained by ITS Student Computing.
- Medical Campus: Please see our information for medical campus students regarding NetIDS and connecting to the Yale network.
