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Possible locations where your Yale NetID and password may be stored
Your password may be stored in multiple locations or devices. Before changing your password, first identify where you may have your NetID password stored.
Inventory your devices and applications
Some devices may prompt you for your new password, while others will require you to manually change the saved password. It is important to identify devices that require manual updating, as failure to update your password may cause your account to become temporarily locked. To maintain the integrity of your Yale NetID and password DO NOT store your password on devices or applications (remove and uncache them).
Home computers
Home computers connecting to Yale resources with connections open (i.e., email running on a home computer), we recommend you:
- close open sessions prior to changing your password and
- turn off that computer prior to changing your password or
- change your NetID password at the end of the business day and restart your home computer when you arrive home.
Note: If your computer logs into the domain but is off the Yale network when you change your password you will NOT be able to use your new password until you log into your system using your old password. You will then need to connect to the network using Yale VPN and update your credentials when prompted using your new password.
Possible locations
Whether prompted or not, you will be required to update a stored password in the following locations for continued access (when applicable):
- Smartphones used to check Yale email or calendar
- Shared network drives that access Yale’s network
- Scripts, “jobs” or “services” that are scheduled to run such as backing up to an external drive
Other common locations where your Yale NetID and password may be stored:
- Email clients
- Yale wireless
- Sharepoint (YaleShare)
- Remote desktop
- VPN
- Web browsers
Steps to change your NetID password
- Close all applications except for your web browser.
- Visit the following web page: www.yale.edu/password
- Click on the "Change your NetID password now" link.
- Passwords that contain a combination of numbers, symbols, and upper and lower case letters are much harder to crack. See the Guide to selecting good passwords (PDF) for information on selecting strong passwords.
- After you have changed your password, log out and restart your computer. If you use multiple computers, we recommend that you log out and restart all of them at this time, if possible.
- Update your stored password on your smartphone and other locations mentioned above.
Multiple computers
If you use more than one computer to log in with your Yale NetID and password, you should restart each computer and log in using your new password.
Smartphones
Users of mobile devices that have cached passwords for email and other systems must manually change their passwords on the devices immediately after changing their passwords in CAS. Failure to do so may result in account lockout problems. iPhone users must manually update their email and VPN passwords. Users of the Yale Blackberry Enterprise Server (BES) and GoodLink Messaging service (Good) are not affected for email passwords only. Any other cached passwords on mobile devices for CAS enabled systems must be changed manually.
Network drives
If your computer is connected to shared network drives, your password may be stored and need to be changed.
VPN
If you use VPN software from home or off campus to connect to the Yale network, you will need to update your password the in the VPN software settings.
Remote desktop connection (RDC)
If you use RDC to connect to your computer from home or another location, your password may be stored by the RDC software and will need to be reentered the next time you wish to connect.
Getting help
Your Yale affiliation helps determine the right person to help you with technology. Contact your local support provider or the Help Desk at 203-432-9000 or email helpdesk@yale.edu for further information.
