Offsite or Non-Yale Work by ITS Support Providers (DSPs, DCTs)
- We normally do not dispatch Support Providers off-campus to install, configure, or work on users' home computers (even if they are Yale-owned). Any such dispatch would require prior approval by the Support Provider's cognizant supervisor to meet exceptional needs (e.g., illness).
- Administrative ITS Support Providers normally do not work on non-Yale-Owned equipment on or off-site although this may occur with the DSP's cognizant supervisor's approval to meet exceptional needs for the use of a non-Yale-owned computer for Yale business. Academic ITS Support Providers will provide best-efforts help to faculty on non-Yale-owned equipment when that approach has been elected by the cognizant departmental computing committee and the equipment is brought in to Yale and the request is to support Yale related work (typical example is to help a faculty member configure her personal machine for DSL or cable modem to access the Yale network).
- Any non-Yale work by a Yale employee that is substantially similar to the work he or she does while at Yale and any private work with a member of the Yale community poses potential conflicts of interest or conflicts of commitment. To manage any potential for such conflict, any employee, including a DSP, who wishes to conduct personal business in his Yale line of work or conduct business with members of the Yale community should first disclose that intent to his or her supervisor. The supervisor will determine if any conflicts exist and will advise the staff member if and how best to proceed to manage any potential conflicts. In case of dispute, the staff member can discuss the issue with the head of the unit and, ultimately, with the Office of the General Counsel.
Certifying Authority: Philip Long, Director, ITS
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This codification of existing ITS practice to be reviewed with ITS Support Providers upon hire and periodically thereafter.
Philip Long, Philip.Long@yale.edu
Information Technology Services, Yale University
175 Whitney Avenue, Box 208276
New Haven, Connecticut 06520-8276
Phone: 203.432.3262, 203.432.3330 (fax)
