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Answering Service
The Yale Call Center Answering Service provides telephone service after hours, during lunch or unexpected absences. The answering service provides prompt, friendly and efficient service. Video Display Terminals (VDT) automatically display to us your detailed office information, hours, designated answer phrase and personalized instructions. The VDT allows the answering service agent to maintain, log and deliver information and messages. Often, people associate answering services with the medical community. It is true that many of our customers are in the medical areas, however, we also answer for departments like Physical Plant and Hospital custodial services. There are a wide variety of applications for our service beyond the traditional perception of an answering service.
Answering service agents are available 24 hours a day, 7 days per week.
Advantages:
- Economic service
- Coverage available 24 hour a day, 7 days per week
- Human response and personalized service
- Holiday and recess coverage
- Coverage for unexpected absences or staff meetings
- All messages are electronically dated/timed along with the agent's name
- A date and time stamped log is kept of all attempts to reach the client
- Non-emergency messages can be faxed 24 hours per day
- Printed copies of messages are available upon request
Order or change service
Faculty & staff
To order, change, relocate, or remove service, please click here to use START.
