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Telephone headsets
Handsets are fine for telephone usage, but if you're on the phone for long periods of time, or you need your hands for other tasks, a headset may be a better choice. It can be difficult to type, write, and/or use a mouse, while you are holding a telephone. It can be much more convenient and comfortable to use a headset, than to hold a handset or to squeeze it between your cheek and your shoulder to free your hands.
Using a speakerphone frees your hands, but sometimes adds echo to your voice, and gives the person you're talking to the impression that you are not devoting all your attention to the conversation. Unless you are in private office, using a speakerphone can be distracting to your co-workers. A headset allows you to work efficiently and comfortably – so you can concentrate on the conversation and on the things in front of you.
Using a headset may increase your productivity by allowing you to handle other tasks while talking on the phone. Additionally, the use of a headset can reduce neck, upper back, and shoulder tension allowing for a more comfortable work environment.
Like a handset, a headset consists of a receiver (speaker) that lets you hear the person at the other end of the conversation, and a transmitter (microphone) that converts your voice into electrical impulses to be transmitted to the other person. In a headset, these two components are usually supported by a headband over your head) or an earhook (over your ear), or something in your ear like a hearing aid or a stethoscope. Most modern headsets are comfortable for people who wear eyeglasses.
Headsets were originally heavy, bulky and uncomfortable. But advances in communications technology and the development of increasingly lighter and stronger materials have enabled manufacturers to meet user demand for more comfortable, better-sounding headsets. As a result, the best of today's headsets are incredibly lightweight and comfortable, and sound as good as -- or better than -- your handset.
There are a number of headset systems that have been tested by ITS Network Services to confirm their compatibility with the Yale Telephone System as well as their quality. All of the models listed below are complete, and ready to be used with any of our multi or single line telephone sets. All of these headsets are available from GovConnection, and can be purchased via the Yale e-portal.
If you have any questions about the use of headsets, and what options are available to you please contact ITS Network Services Customer Relations at 432-9700 or send email to telecom.custrelations@yale.edu.
| Headset model | Features |
|---|---|
| CS50 Wireless | Convertible headset |
| H41N Corded | Over the ear (requires M22 Amplifier listed below) |
| H51N Corded | Over the head (requires M22 Amplifier listed below) |
| P41 Corded | Over the ear (only for Nortel 3000 series, Cortelco) |
| P51N Corded | Over the head (only for Nortel 3000 series, Cortelco) |
| M22 Amplifier | (Required for all headsets used with Nortel 2000 series telephones) |
| Cisco 7911 phones only: |
|---|
| S12U Telephone Headset System |
| H251U Supra Plus Voice Tube Headset With M22 Vista Amplifier/Adapter |
| SH330 Sennheiser Over the Head, Monaural Noise Cancelling With CSTD24, Sennheiser Direct Connection Cable |
| To switch back and forth between headset and handset usage also order: Sennheiser Passive Box with Handset/Headset switch |
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