Who am I going to get to fix this thing
Ever ask yourself that question? Well, the MCSC Repair Unit does a lot of things from providing upgrades to providing support but the most important thing we do is fix stuff. And when it comes to fixing stuff the Computer Support Technicians at MCSC Repair are fully prepared to get the job done. We hire experienced professionals and continue to add to their training and certification. Currently the staff are obtaining A+ certification - a comprehensive, universally accepted measure of computer repair skills. Three of our five Technicians are currently A+ certified and the remaining two will be earning this certification shortly. Get to know the folks that make things happen at MCSC Repair!
Mike DiMaggio
Mike joined the Repair Unit staff in January of 1994. Prior to coming to work at Yale he was with Nynex Business Centers/Computerland for three years providing hardware repair services and end user support to major corporate accounts. Mike earned his A+ certification in March of 1995 and has many vendor certifications from IBM, HP, and others.
Shiva Prasad
Shiva has been with the University since 1986 and joined the staff of the Microcenter in October of 1994. Before signing on as a Computer Support Tech at MCSC Shiva was a Research and Development Technician with the Library Systems Office at SML. He provided installation and support of a wide range of microcomputer hardware and software. Shiva has had IBM and HP training and is working toward A+ certification.
Randy Reiss
Randy came to the Microcenter in January of 1995 after sixteen years with Digital Equipment Corporation. While at Digital he gave in house seminars, trained field engineers, and provided hardware and software service on DEC, IBM, Apple, Zenith, and other equipment. Randy is currently preparing to take his A+ certification exam.
Dean Spencer
Dean has been with the University since 1971! His career in computing at Yale began in mainframe operations, evolved to Gandalf and terminal service, and ultimately to his current role as a Computer Support Technician. Dean has been on the front line throughout the evolution of computing at Yale. He has certifications from Apple, IBM, and Zenith to name a few and earned his A+ certification in April of 1995.
Bill Welch
Bill came to the MCSC Repair Unit in January of 1994. Before joining the MCSC staff he spent five years with Diversified Electronics and subsequently Diversified Engineering. There he provided computer service and went on to a role developing microprocessor based contract engineering projects. Bill has certification from Hewlett Packard and he aced his A+ exam in April of 1995.
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