| FAS IT: Reading the Compass and Remapping Faculty
Support Needs
Most people recognize the FAS IT Support Program as the people
they turn to when there is trouble with a faculty computer. FAS
IT staff can often be found delivering new computers, troubleshooting
network connections, or stomping out nasty computer bugs. However,
as the program has matured over the past four years, FAS IT has
also evolved to meet an increasing range of support needs. The program
has become the central point of entry for a variety of activities
related to the use of Yale's IT resources and a referral system
for instructors that want to learn to use technology in teaching
and research.
In the last year, FASIT has recognized the need for faculty to
have access to IT resources needed for the preparation of multimedia
materials for instructional use. Digitization of images, video,
as well as Web-authoring tools often require access to hardware
and software tools that are not available on the typical faculty
desktop. In response to this growing need, a pilot project has been
initiated to deploy multimedia workstations for shared faculty use
within academic departments. In collaboration with the Instructional
Technology Group, multimedia workstations have been deployed in
Anthropology, and soon, African American Studies. In addition to
the hardware and software necessary for multimedia authoring, FAS
IT staff can provide assistance in learning new tools, or can provide
a referral to other units within AM&T that have expertise in
specific areas of multimedia development.
And if your hard disk starts making funny noises, we can help with
that too.
For more information regarding the FAS IT Support Program, please
visit www.yale.edu/fsp, or contact jonathan.lizee@yale.edu (432.6523).
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